New Florence. New Renaissance.

Burning Platform Series on hot enterprise topics

Update - after Brian and I did the first 12 episodes, I have been inviting other market observers and practitioners to the series.

Brian Sommer and I go back nearly 30 years. We look at issues from very different perspectives but have a healthy respect for our differences. We have been called the "Penn and Teller" of Enterprise Technology because we tend to be both educational and entertaining about trends in software, outsourcing and many other issues that affect C level execs in enterprises.

We collaborate on a number of advisory projects and talk on a regular basis. During the COVID-19 pandemic, our conversations have moved to Zoom. We thought it would be fun to share some of our on-going conversations about enterprise technology. 

Notice on the cover of each episode how cool the man is, even in the face of the raging fire. That is a good metaphor for how we approach enterprise problems. We will share these on a regular basis, minus much of the snark, family talk and politics that creeps into our conversations. We expect to average 1-2 a week. It is a roughly 10-20 minute format. Below are links to each episode. 

Look forward to your feedback, and the opportunity to help you through complex enterprise issues. And do so with much needed humor in these crazy times!

1. Eulogy for On-Premise Apps 
2. Bumper Quarter 
3. School buses or RVs 
4. The WTF about WFH 
5. Analytics, new management science
6. The Post-Pandemic world of the CFO
7. The Post-Pandemic world of the CHRO
8. The Post-Pandemic world of the CIO
9. Software - Feast or Famine
10. Why does my software not have its own passport?
11. COVID morphing of digital transformations
12. Career advice for new tech world
13. Wall Street and Enterprise Software with guest Rob Kugel
14. Mediocre, Myopic or Merry? with guest Josh Greenbaum
15. Project Management in the age of COVID with guest Bonnie Tinder of Raven Intel
16. A Curmudgeon Christmas Greeting Card with guests Frank Scavo of Avasant and Dennis Howlett of Diginomica
17. Diversity Trends in Tech with guest Cindy Jutras of Mint Jutras
18. Services and other Industry solutions with guest Dave Hofferberth of SPI Research
19. Architectural Trends in Enterprise Software with guest Holger Mueller of Constellation Research 
20. Digital Acceleration with guest Tamas Hevizi of Automation Anywhere
21. Supply chain resilience and renewal with Bob Ferrari of Supply Chain Matters
22. Pandemic and Tech AR/PR with Sabrina Horn of Horn Strategy Consulting
23. A Christmas Carol with Sandy Lo of Zoho
24. Cloud Wars! with Bob Evans of Evans Strategic Communications
25. SAP Projects in Asia Pac with Paul Coetser of Big Blue Ventures
26. Business Continuity with Mark Smith of Ventana Research 
27. A review of RISE with SAP with Dennis Howlett of Diginomica
28. Exciting world of Citizen IT with Amit Zavery of Google Cloud
29. More on RISE with SAP with Geoff Scott of ASUG
30. Evolving expectations of CX with Mark Taylor of Cognizant Digital Experience
31. Developers, developers...with James Governor of Redmonk
32. Modern Decisioning with Bret Greenstein of Cognizant
33. Global Grand Challenges with Jyoti Banerjee of North Star Transition
34. Startup Communities with Brad Feld of Foundry Group and Ian Hathaway of Techstars
35. Entrepreneurial Trends with Brad Feld of Foundry Group and Ian Hathaway of Techstars
36. Relentless Amazon with Simon Gaster, author Behemoth, Amazon Rising
37. Amazon, automation and society with Simon Gaster, author Behemoth, Amazon Rising
38. Digital Nomads with Mark Brooks of Courtland Brooks
39. 25 years of "As a service" with Phil Wainewright of Diginomica and Jeff Kaplan of THINKstrategies
40. The future of "As a service" with Phil Wainewright of Diginomica and Jeff Kaplan of THINKstrategies
41. More work from Anywhere with Tammie Hilend of Maxar Technologies
42. Work anywhere: Tertiary Towns and Rural Revival with Raju Vegesna of Zoho Software
43. Industry Clouds with Jujhar Singh of Salesforce
44. Workday Nation with Webb Armentrout of Workday
45. Data-infused apps with Pete Schlampp of Workday
46. More work anywhere with Monty Hamilton of Rural Sourcing
47. The end of ERP? with Patricia Harris of Workday
48. Not your grandpa's service economy with Peter Bendor-Samuel of Everest Group
49. Leading with authenticity with Sabrina Horn of Horn Strategy
50. Ecosystems Galore with Tyler Prince of Salesforce
51. Labor Shortages, Mindsets and other Talent Trends with Fred Goff of Jobcase
52. Customer Service as Competitive Advantage with Sarah Nicastro of IFS
53. AI in the Enterprise with Roy Altman of Peopleserv
54. Servitization Trends - Part 1 with Marne Martin and Mark Brewer of IFS
55. Servitization Trends - Part 2 with Marne Martin and Mark Brewer of IFS

 

Plex and the Fourth Industrial Revolution

I first wrote about the Fourth Industrial Revolution in the 2013 book The Digital Enterprise. A collaboration with the CEO of Software AG, most of the examples profiled there were Germany based. At the same time, companies like GE were rolling out their vision of the Industrial Internet in the US and elsewhere. Today, it is far more mainstream and showing up as “Advanced Manufacturing” all over the world.

Plex does a very nice job capturing the excitement of this wave reshaping shop floors, logistics and customized products all over the world in their annual State of Manufacturing survey

“In review of the survey findings, there are a number of major factors that emerge as the foundation for the 4IR. Without question, cloud computing has been a universal accelerant for this innovation, supporting connected processes that extend across the shop floor and out into broader customer and supplier ecosystems. With cloud comes connectivity, enabling everything from tighter links across production ecosystems to better system, equipment, and end-product integration. Every day, new devices and equipment, both those designed specifically for manufacturing and those conceived for other industries or even consumer markets, are providing new opportunities for innovation and connection. From additive manufacturing (3D printing) to connected sensors and wearable devices, the Industrial Internet of Things (IIoT) is delivering new endpoints to enhance the ways we design, build, sell, and service products.”

Get yourself a copy. If you are only using cloud computing for your administrative functions and your IT infrastructure, you are missing out on the Revolution.

Customer Experience-as-a-service

Mei Li of NetSuite is a very generous lady. Every time I see her, she offers me dark chocolates for my wife. On a diet, is my usual excuse. Last time I saw her, she gave me a gift card and said my wife would like it even better. As these things often work out, my daughter Rita used it to buy the nice top in the photo. And when I asked where she got it, she said “Ibex”. Where? “Dad, the store you gave Mom the gift card for”.

Ibex Outdoor Clothing  is a wool clothing company. Its site says “We’re a natural fiber company. A thoughtful design company. An excellence-in-product-development company. We’re a hiking-before-dawn company. A dogs-in-the-workplace company. A bike-to-work company. We’re also a community-supported-agriculture company, a cross-country-ski marathon company, a coffee-in-front-of-the-woodstove company.”

Just navigating their site makes you feel warm as the weather cools down.

It was Mei’s subtle way to introduce me to one of NetSuite’s growing commerce-as-a-service customers. Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. The consistent customer experience across channels is a holy grail for most companies these days.

Additionally, NetSuite allows Ibex “30 to 40 percent faster order management and fulfillment, and increased visibility of inventory across 30 factories and distribution across all channels, including its flagship retail store in downtown Boston.”

For many fast growing concepts like Ibex, the pay as you grow SaaS model is ideal, and NetSuite’s wide footprint saves them infrastructure, integration, upgrade and other costs. Ibex was previously on an on-premise Sage MAS 200 and a custom-built Web storefront.

So my daughter asks – That was so easy..does NetSuite also power Tiffany? Apple?

I respond - Not yet. But they are always looking for good salespeople. Want to help them sell their software to brands you like? And, by the way, that way you can pay Mom back for the card Mei meant for her :)

The maturing of mashups

Phil Wainewright at ZDNet

"This five-way mashup is a substantive proof point for applying mashups to enterprise applications. It pools the disruptive economics of at least three separate giants of on-demand: Amazon, PayPal and Salesforce.com. Will any ZDNet reader dare argue with me that you could/should do this in-house and do it better and cheaper? It’s simply not tenable. Nor is it any more practical to think of implementing a similar mashup to Amazon, Paypal and the rest from an on-premise application — leaving each individual customer to negotiate their own gateway access to Amazon, Paypal and the rest, along with the necessary security precautions. It’s a recipe for multiple implementation disasters."

"We want to be the IT Department for SMBs"

After pioneering a series of productivity tools which bring SaaS to the Office Suite, Zoho  announced this morning a HR application.

It joins previously released CRM, Projects and other enterprise modules.

I ran through a demo over the weekend - here's a video - and it really is a no-brainer to set up and use. If you can work with a pivot table in a spreadsheet you are probably overqualified to use this -)

It's aimed at smaller companies, but with a series of  customizable forms, should also work for many a local operations of larger companies. Since many companies outsource payroll and benefits processing, the HR administration piece would fit with Zoho's overall promise - no internal IT department needed.

Disclosure: Zoho is a sponsor for the Deal Architect blog

The Giant Database in the Sky

MySQL CEO Marten Mickos talked about it last year.

amazon is delivering it today....SimpleDB...

$0.14 per Amazon SimpleDB Machine Hour consumed!

Reinventing the General Ledger

Mark Nittler and I go back a long way. And every time we meet, it seems like the conversation drifts to some version of REA (Resources, Events, Activities) Accounting. Could be because when we met I was at Price Waterhouse and we had a tool called GENEVA aimed at manipulating large events databases. Could be because he was at Walker Interactive which provided accountants a very flexible coding block to track various non-accounting perspectives of data.

Mark, now at Workday, has introduced a financial module which incorporates the contemporary concept of "tags" (See Dan Farber's perspective here, and Dennis Howlett's here.) Workday also delivers its software as a service - so in many ways, a long cry from the big mainframe, DB2 driven ledgers Walker
delivered.

The question is are conservative accountants ready for these innovations? 

The Next Big Thing in Enterprise Software

One of the most enjoyable sessions at the Enterprise conference last week (other than the CIO panel, I ran, of course!) was one where executives of 5 up and coming vendors presented for 10 minutes each.

Jason Wood does a nice job summarizing the wares of NetSuite, OutlookSoft, SensorLogic, SOA Software and Zimbra.

"Great Software"

Continuing the "great software" thread from last week, here is InformationWeek's take on great products over the decades.

As I wrote in the previous post, though

"Greatness to me is not just an exciting product - it is also one developed by the vendor and available to be implemented by customers at a reasonable budget."

The industry still has much to do, though a new generation of start-ups is showing a very different set of economics and values.

Continuing the "great software" thread from last week, here is InformationWeek's take on great products over the decades.

As I wrote in the previous post, though

"Greatness to me is not just an exciting product - it is also one developed by the vendor and available to be implemented by customers at a reasonable budget."

The industry still has much to do, though a new generation of start-ups is showing a very different set of economics and values.

Florence during the Renaissance

Welcome to my new blog. Some of you may have read my Deal Architect blog.

I spend much of my time helping CIOs reduce their “utility” spend with large, incumbent vendors and started my Deal Architect blog to focus on efficiencies and savings opportunities. But the more I work with CIOs the more I realize, for an amazingly new set of economics, they can leverage innovation from many new sources, often from completely unexpected places around the world.  While there is so much noise around “consolidation and the death of innovation” and “IT doesn't matter”. If you cut through the fog and the noise, we are really in the midst of a revolutionary time. And so I also started to write posts on the blog about innovative CIOs and business applications.

I  believe all this innovation deserves its own blog - so I am starting a "spin-off".

This is what Florence must have felt like during the Renaissance with so much happening in so many technology areas:

“Mobile Internet” - see this fascinating presentation by Mary Meeker of Morgan Stanley as she generates renewed excitement this time around the “new Web”

Open Source - when Kleiner Perkins shows excitement, it is usually a pretty solid endorsement for a sector as this BusinessWeek article describes

BPO - a growing recognition in corporations business processes need to be “commoditized” and the wide array of call center, transaction processing and knowledge work that is being done in India and elsewhere

Sensor Telemetry - somewhat high-faluting term used by Accenture to describe all the neat payback companies are seeing from combining RFID, GPS and wireless technologies

Software as a service - the excitement being generated by AppExchange from salesforce.com and the growing understanding of operational and financial success factors for the model

Digital content and new media - the realities of the on-demand, blogging and podcasting world and how Madison Avenue is changing - and changing us along the way

Analytics - a growing focus on the challenge of master data management and the promise of next generation predictive analytics

Security and Surveillance: All the stuff from biometrics to other sensors to basic security for fraud detection and intrusion management

I did not even mention web services, mesh networks, collaboration, storage and server technologies and a whole bunch more.

Here’s what’s really exciting. This time “Florence” is virtual. Open source excitement from Scandinavia, mobile commerce excitement from Japan, BPO from India. New media in the US. Telemetry payback in utilities and healthcare. Security payback in financial services and government. BPO in insurance claims and mortgage processing.

And for a change, many of the technology initiatives do not require 8 or 9 digit budgets. You see this is why CIOs send me emails like this one ” ..more power to your elbow in driving out waste and excessive premia in our industry”. They all want the “innovation dividend” so they can book that trip to the new Florence. Exciting times!

Over the next few weeks, I will be moving many of the innovation focused posts from the Deal Architect blog .The Deal Architect blog will continue to focus on technology negotiation, process efficiencies and reducing “utility” spend. Look forward to your comments on both blogs.