"Sometimes there is a huge disconnect between the people who make a product and the people who use it. The creator of a Web site may assume too much knowledge on the part of users, leading to confusion...Manufacturers can make equipment that inadvertently increases the likelihood of repetitive stress injuries...Enter the usability professional...The work can involve testing products in a laboratory, watching people use products in the field or developing testing methods."
"Systems of Advantage"
- My new book
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