The Coalition of Law Enforcement and Retail, a trade association, which Mr. Dugan heads, estimates that organized retail theft accounts for around $45 billion in annual losses for retailers these days, up from $30 billion a decade ago. At CVS, reported thefts have ballooned 30% since the pandemic began.
Mr. Dugan’s team, working with law enforcement, expects to close 73 e-commerce cases this year involving $104 million of goods stolen from multiple retailers and sold on Amazon. That compares with 27 cases in 2020, involving half the total. CVS has doubled its crime team to 17 over the past two years and purchased its own surveillance van with 360-degree cameras and a high-powered telescope.
The corporate investigators charged with tackling the problem are often former police. They tail thieves, compile investigative reports, stalk storefronts for stolen goods and comb through trash outside suspects’ houses. They pore over videos from stores that have been robbed and scour profiles on online marketplaces.
Earlier this year, an e-commerce analyst on Mr. Dugan’s team who looks for sellers hawking high-risk products such as allergy medicine or razor blades identified an Amazon account with over $1 million in suspicious listings. It was linked to a video store in Leominster, Mass. Local law enforcement, working together with CVS and other retailers, arrested the owner of the video store in May.
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