In a survey I did earlier in the year, I was surprised to find auto dealer services were some of the more poorly rated. People complain about the erratic scheduling options, the time it takes for even basic services, the poor hygiene in wait rooms, the scarcity of loaner cars and drop off services, the predatory behavior - they always seem to suggest additional services when they have your car. No wonder there is growing market for mobile services - where they come to you and provide specific support.
AAA has long provided basic services around flat tires, dead batteries etc. With their growing brick and mortar service stores, it is likely their mobile services will grow. Tesla has been delivering a variety of mobile service to its customers.
Services like Safelite have honed car glass replacement or repair at your home, office or on the road. See video below
And there are a growing number of startups aiming at that category. FastCompany profiles RepairSmith.
"RepairSmith’s pricing falls above local budget options. Today, an in-home-driveway oil change on an aging Honda CR-V in Portland, Oregon, costs $97, which is far north of the $39 coupon option available at a nearby Jiffy Lube. An air conditioning compressor replacement costs $1,583, double what a local garage charges. But neither requires the CR-V’s owner to lose hours of work while marooned at a garage, nor multiple trips to the garage for diagnosis and then repair, nor sharing air with a cabbie on taxi rides back and forth to the garage during the repair."
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