Another post in a series of 20 highlights from the Acrobatics during the crisis, Analyst Cam, Burning Platform and other series I launched last year.
I have been called "Vinnie Vertical" because I am constantly asking vendors about industry specific capabilities. In 2020, countless businesses asked them the same question as vertical edge applications from telemedicine to distance learning to eCommerce/automated fulfillment allowed many companies to survive or even thrive. I posted last week about changes in 4 industries. Here are four more.
Bob Stutz of SAP kicks it off with commentary on grocery stores and related eCommerce. What used to be a routine, boring shopping experience has become a lifeline for people. He points out how much volume has moved to eCommerce - "every day has been like Black Friday" (SAP's commerce engine handles 561 GMV - Gross Merchandise Volume - that's larger than at Amazon and other online retailers). We talk plenty of other CRM in the fuller session here.
At 2.41 it is Marty Groover, Partner, C5MI. C5 in the company name comes from his background in the Navy. He also spent years at Caterpillar and is now a big advocate for Industrie 4.0 - digital factories and the industrial Internet of Things. The fuller interview is here
At 5.35, it is David Watson, an Executive in Residence at Health2047, the innovation and venture arm of the American Medical Association. He describes the explosion in telemedicine after being "in experimental mode" for two decades. During this crisis, the UC San Francisco health system saw 50% of outpatient visits move to telemedicine. It was 2% prior to that. The fuller interview on other big changes in US healthcare are here
At 7.30 it is Sarvesh Mahesh of Tavant. He talks about seismic changes in real estate as the market moves to virtual home tours, and the mortgage process becomes increasingly digitized. The full session is here
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