Overall, half of respondents say their organizations have adopted AI in at least one function. And while AI adoption was about equal across regions last year, this year’s respondents working for companies with headquarters in Latin American countries and in other developing countries are much less likely than those elsewhere to report that their companies have embedded AI into a process or product in at least one function or business unit. By industry, respondents in the high-tech and telecom sectors are again the most likely to report AI adoption, with the automotive and assembly sector falling just behind them (down from sharing the lead last year).
The business functions in which organizations adopt AI remain largely unchanged from the 2019 survey, with service operations, product or service development, and marketing and sales again taking the top spots.
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