For example, as Hauenstein proposes, your "journey" would include not just the flight, but airport transfers and even luggage delivery--so that you could seamlessly book a trip from your home in Atlanta to your hotel in Los Angeles--and have your luggage delivered to you, so you never even have to go to the baggage claim.
"[We want] your luggage to find its way to your mode of transportation, and show up at your hotel or place of residence," Hausenstein said. "If you use Lyft for ride-sharing, if you use Hilton or Marriott as your preferred hotel vendor, we need to know that. Then, we can provide you a curated experience from start to finish. That's where we're headed."
video of CEO Ed Bastian with another look at the future at Delta
Comments