For example, in China, we have linked our suppliers together in a mass customization platform called COSMOPlat, which automates each step of production — in this case, for our Yunxi Generation II washing machines, which were introduced in October 2017. (Yunxi means smart and mute.) Among the suppliers are Dalian Eastern Display Company, Diehl Controls (which makes the computer-based controller), Rold (which makes the door lock), and Hangzhou Kambayashi Electronics (which makes the solenoid valve). The single automated process takes a customer’s order, designs the specifics, calls for the appropriate components from the suppliers, manufactures the machine as the parts arrive (there is no warehouse), delivers it to the end-user, and arranges for monitoring and service when it is in use.
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