Over the next few weeks I am excerpting here from the book’s case studies. They profile 12 strategies across four groupings of customers A) Un-adopters B) Diversifiers C) Pragmatists and D) Committed.
The customers profiled below are part of the first group which has two strategies in the book:
Just because you buy a Porsche does not mean you are required to buy service at their dealers. If anything, Consumer Reports surveys show independent garages often offer better value and service than many auto manufacturers’ dealers. That principle has long been known to IT shops. When a piece of packaged software matures, it is often better to freeze it in place and seek support from a cheaper source for bug fixes and regulatory updates. Some SAP shops are starting to reapply this principle in its updated incarnation.
As with Color Spot, the United Biscuits maintenance budget dropped by using 3PM, but it got an added bonus. While SAP just supports the vanilla application, Rimini also supports its customizations for the price. That may sound trivial, till you realize SAP support staff is not required to understand unique nuances of a customer’s business. The Rimini support engineer, however, does — with fast response, clear SLAs and regular reviews. Rimini Street also delivers, for the lower price, U.K. SAP payroll tax, legal and regulatory updates.
Embraer’s SAP system is highly customized to accommodate many specific aerospace and defense requirements, as well as Brazilian tax specifics and the country’s Public Digital Bookkeeping System (SPED). As a major exporter (with its planes operating in over 80 countries), it faces additional regulatory scrutiny. This complexity has challenged Rimini to work on over 70 localization projects.
Freeze the SAP application in place at its current stable level and reduce your maintenance budget while improving service levels. That’s a triple dip, which over a hundred SAP customers are now enjoying. This comes with the assurance that Rimini Street will support their SAP version for at least a decade.
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