Delta was prominent at Convergence this week with its CIO on stage and several crew members on the Expo Floor. It helps they are headquartered in Atlanta, but importantly Microsoft and Nokia devices and services are playing a growing role with its pilots and flight attendants as the video below shows. (I have also previously blogged about the inflight POS from my own experience as a passenger)
In addition, on a customer panel, Darrell Haskin of Delta IT provided some more color
a) There is almost immediate payback from the POS deployment because credit cards can be validated using the in-flight GoGo wi-fly network. Previous POS was asynchronous leading to losses from expired or invalid credit cards.
b) the ability to offer upgrade options in-flight could lead to additional revenues especially on international flights
c) the flight attendant device will have a growing number of apps which will allow for much more personalized service during boarding and in the air
d) The Surface tablets were attractive even to pilots with personal iPads because of their spilt screen functionality which allows them to view documentation and flight data at the same time.
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