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Stu Goldstein

I wonder how Delta will handle the requirement for live support from Twitter.

How will this impact the ticket fee since they charge extra fees to speak with an agent to book a trip?

Companies with tiered pricing models need to understand that a online customer may need support, but are NOT willing to pay a higher price because the site could not support or complete the transaction.


Stu, good question - they have lived in a multi-channel world for a while, web, call, ticket office and in some ways still don;t have those all aligned..try changing an intl ticket..

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