Mei Li of NetSuite is a very generous lady. Every time I see her, she offers me dark chocolates for my wife. On a diet, is my usual excuse. Last time I saw her, she gave me a gift card and said my wife would like it even better. As these things often work out, my daughter Rita used it to buy the nice top in the photo. And when I asked where she got it, she said “Ibex”. Where? “Dad, the store you gave Mom the gift card for”.
Ibex Outdoor Clothing is a wool clothing company. Its site says “We’re a natural fiber company. A thoughtful design company. An excellence-in-product-development company. We’re a hiking-before-dawn company. A dogs-in-the-workplace company. A bike-to-work company. We’re also a community-supported-agriculture company, a cross-country-ski marathon company, a coffee-in-front-of-the-woodstove company.”
Just navigating their site makes you feel warm as the weather cools down.
It was Mei’s subtle way to introduce me to one of NetSuite’s growing commerce-as-a-service customers. Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. The consistent customer experience across channels is a holy grail for most companies these days.
Additionally, NetSuite allows Ibex “30 to 40 percent faster order management and fulfillment, and increased visibility of inventory across 30 factories and distribution across all channels, including its flagship retail store in downtown Boston.”
For many fast growing concepts like Ibex, the pay as you grow SaaS model is ideal, and NetSuite’s wide footprint saves them infrastructure, integration, upgrade and other costs. Ibex was previously on an on-premise Sage MAS 200 and a custom-built Web storefront.
So my daughter asks – That was so easy..does NetSuite also power Tiffany? Apple?
I respond - Not yet. But they are always looking for good salespeople. Want to help them sell their software to brands you like? And, by the way, that way you can pay Mom back for the card Mei meant for her :)