Here and there on walls and tables are "beta buttons" and on iPads, "beta boards"—both instant-feedback apparatuses that allow customers to weigh in on every aspect of their stay. If your digital check-in experience was pleasant and efficient, for instance, you can click the thumbs-up button. If it was slow and frustrating, give it a thumbs down. These tools are the key to Marriott's innovation lab, which allows the company to test out new ideas as it gears up for the next generation of consumers—millennials and gen Z—who will soon make up the bulk of the hotels' customers
From hundreds of riders on horseback dramatically galloping into the stadium to the thunderous beats performed meticulously by 2,008 tightly ranked drummers, host cities pull out all the stops to set the right tone for the Olympic Games.
The opening ceremony provides host cities the opportunity to put their culture and history on the world stage and these ceremonies have only grown more exorbitant over the years. This is Quartz’s guide to the top five ceremonies in modern Olympic history.
It’s Rio’s turn tonight…one of the five was the one in Sydney in 2000
Today the skunkworks operation that Bird created, known as Citi FinTech, is made up of about 40 employees handpicked from various parts of Citi and poached from tech companies such as Amazon andPayPal. In keeping with the outsider mentality Bird wants, the operation is based not in Citigroup’s Manhattan headquarters but across the East River in Queens, on the 10th floor of a Citi building that also houses the credit card business. On one wall there’s a five-by-10-foot chart listing all of Citi’s new fintech competitors and which of the megabank’s business lines each startup puts in jeopardy—from payments to commercial lending to wealth management. Not far away is the requisite appurtenance of every startup: a foosball table.
Silicon Collar looks at machines and humans at work in over 50 settings across industries and countries. On this blog I will excerpt many of those settings over the next few weeks. On Deal Architect I will excerpt more of the policy parts of the book.
At the University of California, San Francisco (UCSF) Medical Center, a research and teaching hospital. In an interview, Dr. Michael Blum, the hospital’s Chief Medical Information Officer, discussed a wide range of automation
“Just by having electronic health records, we have seen significant benefits that don't get widely reported or celebrated. For instance, as part of our automation we put in a robotic pharmacy (in photo) that's linked to our electronic health records. The machine bundles appropriate pills and ensures that exactly what was ordered ends up in a sealed, bar-coded package. Then a nurse can scan and deliver it to the right patient at the right time and in the right dosage. There's a whole other story in the move from just hanging IV drips, where nurses would estimate and use mechanically alarmed devices to establish the flow rate in the drug administration. We now have automated infusion pumps.”
“If you look at AI and machine learning around cancer treatments, they are scaling rapidly. The focus on genomics and proteomics [the study of proteins] is leading to much more rapid discovery than has ever happened before, with progress in previously untreatable cancers or those that were incredibly difficult to manage. Matching genomics to appropriate targeted therapies was not doable five years ago. We are seeing rapid progression and drug development in those spaces, plus targeted therapies and immunotherapies. Cancer is an obvious space because it's relatively easy to look at specific mutations and match the somatic mutations to targeted therapies.”
“During surgeries, robots can be positioned at angles which are impossible for humans. They can also make more precise incisions, which can lead to less blood loss and quicker patient recovery. It's different than robotic automation in manufacturing where it's mostly about reliability and repeatability. We get that from our TUG robots which carry supplies and our pharmacy robots where we have dramatically lowered errors.”
“For decades, doctors would dictate their surgical notes, procedure notes, and discharge summaries. Armies of humans would then transcribe these notes into a digital document. Gradually, speech-to-text technology from companies like Nuance has now evolved to a 99% or better accuracy in well-implemented systems. The ability to train to a particular voice has gotten much better. The ability to recognize dialects and accents has gotten much, much better. Radiology is one of the best examples of its use because it has a somewhat constrained medical vocabulary.”
“There's a perception that doctors and nurses are technophobic and push back on computers and automation because they separate the providers from the patient. I think that's untrue. Yes, we are in a caring profession where we need to have a human bond with the patient to best care for them. However, we also appreciate tools that help us do our best for patients. The magic happens when we find technologies and automation that simply disappear—they help us provide better care for our patients without being in the way.”
At the board level, there is a need for knowledgeable, incisive “geeks”: independent directors with experience and perspective in putting technology to use. In the past, many boards have compensated by relying on management or external consultants for strategic advice. But the stakes are now too high to take that approach.
Boards can no longer duck the responsibility for the company’s digital transformation. They must take real ownership by ensuring that they are equipped to fully understand this part of the board agenda. Otherwise, how can they adequately oversee their company’s strategy, investments, and expense base?
He began an annual tradition of science fairs, arguing that if he celebrates the nation’s top athletes at the White House, he should do the same for the best young scientific talent. He often mentions the students he has met at the fairs, including Elana Simon, who at age 12 survived a rare form of liver cancer and before graduating high school helped discover its genetic cause.
Mr. Obama’s presidential science advisory committee has been the most active in history, starting 34 studies of subjects as varied as advanced manufacturing and cybersecurity. Scientists on the committee said they worked so hard because Mr. Obama was deeply engaged in their work.
As I have done with previous books, I will excerpt about 10% of Silicon Collar over the next several weeks in prep for the book release early September. Amazon is taking advance orders for the Kindle version here.
On New Florence, I will excerpt from the 50+ settings - in accounting firms, on the basketball court, in banks, on the battlefront, in digital agencies, in the oil patch, in R&D labs, on shop floors, in wineries, in the warehouse and many more how automation – machine learning, robotics, unmanned autonomous vehicles, white collar bots, exoskeletons etc. – is changing the nature of work. That’s the “machines as our colleagues” angle of the book
On Deal Architect, I will excerpt the historical angle of the book. That looks at automation over decades - in the grocery industry, in the automobile industry, in knowledge work, in the US Postal Service among other sectors. I found "evolution, not revolution" and use that to confront the pessimism about jobless futures coming out of academics, analysts and politicians.
In the meantime, here is the Table of Contents. Enjoy the excerpts.
The minimum age limit to serve on a jury is 18. Therefore, it is important to know that millennials (“digital natives” as the Pew Research Center has referred to that generation) and generation Z (born ̴1995 to today) are simply conditioned to learning through technology.
In response, U.S. courts have started to integrate technology into the courtroom too. For example, the Jefferson Circuit Court of Kentucky upgraded to independent multiscreen displays, citing “recent university studies have shown that students’ test scores improve by 14 – 15%, or one letter grade, when the course is taught with two or three different, simultaneous presentations compared with single screen content,”
A new federal report revealed that Americans spend about $30 billion a year on nontraditional health care, such as yoga and ginkgo biloba. That’s a fraction of overall U.S. health care spending, but it still marks an all-time high.