At a time when most of us–software developers or not–spend hours each day staring at screens, it’s hard to imagine not using our eyes to work. In a recent email exchange with Fast Company (lightly condensed and edited for clarity), Forzano shared how he’s handled the traditional whiteboard coding challenge during his job interview and many of the other obstacles he’s confronted since as an engineer at a highly competitive tech company.
“One of my friends in Seattle, who is blind, uses Amazon Fresh (it’s just easier) and realized there was a bug in the Fresh app for blind users: You couldn’t select a delivery time if you were using a specific screen-reader on a smartphone. Once she told me that, I reached out to the Fresh team to make them aware of the issue and the customer impact. Then the team let me know, almost immediately, that they were working on a solution.
At that moment, I knew I was in a place where it didn’t matter who the customer was or what the struggle was, but that the customer obsession was ingrained in our DNA. That sort of egalitarian approach drives me and my team every day. The best part is, when you make things more accessible for one community, it often helps everyone, too. Being a part of making that happen for millions of customers is really exciting.”