Three times larger than Southwest's old operations center, the 50,000-square-foot room brings 230 flight dispatchers and other working groups together in one place.
"We have crew operations sitting right next to them with customer service coordinators that are watching aircraft, crew and customers flow and resolving any issues that we have," said Miller.
Bathed in blue light to be easy on the eyes, the NOC is a $30 million investment in the future of the country's largest domestic carrier.
It is designed to withstand a category F-3 category tornado and will be up 24x7 to support the airline's 3,500+ departures each day
Photo credit Southwest Spirit Magazine