Nowadays it is so common place to talk about software enabled storage, data centers – everything. Software is eating the world, right?
Well, 9 years ago one of my first blog posts was inspired by software which dramatically improved the elevator system at the Marriott Marquis in New York. In the heart of the bustling Times Square the hotel also attracted a number of curious tourists you had to compete with as a guest. The waits were sometimes 30 minutes long and you often had to also change elevators at the “ hub ” — the eighth - floor lobby level.
Innovatively, the hotel turned to software. A relatively simple solution of kiosks helped optimize the use of elevators. Users punch their destination floors in the kiosks, and algorithms group the users and
direct them to one of the 16 elevators.
During a recent visit with a few extra minutes I went back to revisit the much more pleasant CX. Watch the Schindler Miconic 10 video below if you do not want to brave Times Square.
Warning - after a minute or so of watching the video you may long for the previous wait times in the lobby :)