At its ProcessWorld event, Software AG honored 8 of its customers and partners for innovation. My favorite was Echo Entertainment Group Ltd., one of the largest casino operators in Australia.
“It turned to webMethods to automate its chip purchase voucher process. Now, in just two minutes (from a previous paper/manual process of 20 minutes), patrons can complete a digital form on an Apple® iPad® and use a personal ID number to release their funds (and balance the risk of losing as much as $ 500,000 that high-rollers are authorized for). The paperless process improves the customer experience and gives patrons more time for fun at the casino. Meanwhile, staff gains more time to provide an optimum level of customer service.”