"Ever since 9/11, business travel agencies and travel technology companies have been developing so-called traveller tracking systems that are supposed to keep tabs on the location of a company’s travellers at any given instant. Yet these sophisticated systems are only as good as the information that goes into them.
Business travel agency HRG says that more than 200 business travellers whose trips it had arranged were in the city when the attacks happened. The company’s director of client management, Stewart Harvey, said: “We had some travellers in those two hotels and we were able to pick them out and send reports to our clients telling them who was in the city and who was in what hotel. We gave them names, email addresses and mobile phone numbers.”
Photo of the fires at the Taj Mahal hotel during the terror attack in Mumbai this week - credit The Big Picture